Once the bot has been added, you can choose the template to use to create tasks for messages the bot receives and which template to use for new contacts created from people who send the bot messages:.

in the window that opens, enter the name of the bot, the list of employees using the bot, and the key you got when you created the bot (it was outlined in red in the last screenshot with the BotFather chat):.

To link the bot you've created to Planfix, go to the section Account management / Integrations / Messengers / Telegram and tap Add bot: Once you have entered your username, the bot creation process is complete, and you will see the following message:

BotFather will tell you if the username you chose is already in use and will prompt you to enter another name until you find one that is unique and unused. No two Telegram bots can have the same username. Unlike the bot's name, the username must be unique, which could cause issues for more common names.

then BotFather will ask you to enter a username for the bot.

For example, the company BrainStorm could choose the name BrainstormAgencyBot or BrainstormAgency_bot. The name must end with 'bot' or '_bot.' It's advisable to choose a name that's somehow associated with your company or line of work.

enter the name of the new bot when prompted.

in the chat window with enter the /newbot command.

in the welcome window, tap the 'Start' button.

tap this link (Telegram must be launched on this device).

This lets you arrange several aspects of your work, from how client messages from mobile devices are processed, to how your support team works, and more. Comments added to the task that notifies an outside party will be sent to them in Telegram from the bot.

Messages sent to this bot by your clients or colleagues will become tasks in Planfix. You can create your own Telegram bot than you can then link to Planfix.

Create own telegram bot